Thank you for visiting Flower Delivery Golders Green. These Terms and Conditions ('Terms') set out the legal rights and responsibilities between us (the supplier) and you (the customer) when you use our online service to purchase and arrange delivery of flowers and related products across Golders Green and surrounding areas. Whether you are buying for yourself or for a recipient in Golders Green, by placing an order you agree to comply with and be bound by these Terms. Please read them carefully before using this website or placing an order. If you have any questions regarding these Terms, you are welcome to contact us using the details on our website.
1.1 Placing an Order: To purchase flowers online for delivery in Golders Green, simply browse our range of floral arrangements and gifts, select your desired products, and follow the instructions to complete your order. Please ensure you provide all required information, such as recipient address, delivery date, and any personal message to accompany your gift. Our website will guide you through each step.
1.2 Order Confirmation: When you place an order with Flower Delivery Golders Green, you will receive an order confirmation acknowledging receipt of your request. This confirmation does not mean your order has been accepted; it confirms we have received it.
1.3 Acceptance of Your Order: All orders are subject to acceptance by us. We reserve the right to reject orders which do not comply with our delivery guidelines or availability restrictions. Once your order has been accepted, you will receive a further email confirming your booking and intended delivery date.
1.4 Substitution Policy: Occasionally, specific flowers or materials may be unavailable. In such cases, we reserve the right to substitute products of equal or greater value and similar style to maintain the highest standard for our online flower delivery in Golders Green. We will endeavour to inform you of significant changes, especially for premium or rare blooms.
2.1 Payment Methods: Payment for all flower deliveries in Golders Green must be made at the point of order. Our secure online system accepts a range of common payment methods, including debit or credit cards. All transactions are processed in GBP (£).
2.2 Pricing: All prices are clearly displayed adjacent to each product and include VAT (where applicable). Delivery charges, if applicable, will be shown at checkout before finalising your order. Prices may change from time to time, but such changes will not affect orders where a confirmation has already been issued.
2.3 Security: Your card details and payment information are processed securely by our payment partners in compliance with applicable legislation. We do not retain payment card details after processing your payment.
3.1 Right to Cancel: We understand plans change. If you wish to cancel or amend your flower delivery in Golders Green, please notify us as soon as possible. Requests for cancellation or amendment must be received at least 24 hours before the scheduled delivery date to receive a full refund or arrange alternative delivery. Orders cancelled after this period may be subject to a charge or be non-refundable due to the perishable nature of flowers and preparation time.
3.2 How to Cancel: To cancel or amend your order, use the contact information provided on our website. Please quote your order number and delivery details when making your request.
3.3 Non-Delivery or Changes by Us: In rare circumstances, such as unforeseen supply or logistic issues, we may need to cancel or amend your order. If this occurs, we will contact you promptly and offer a full refund or a suitable alternative.
4.1 Delivery Area: Our online flower delivery service covers Golders Green and its immediate surrounding areas. If you wish to send flowers beyond these areas, please contact us before placing your order.
4.2 Delivery Times: We deliver on your specified date, subject to availability and local conditions. While we make every effort to deliver punctually, we cannot guarantee exact delivery times. If delays are expected, we will notify you where possible.
4.3 Recipient’s Availability: It is your responsibility to ensure the recipient is available at the specified address to receive the delivery. If no-one is available, the delivery driver will attempt to leave the flowers in a safe location or with a neighbour. We will leave a card to inform the recipient. Where this is not possible, a re-delivery may be arranged, potentially subject to an additional fee.
4.4 Delivery Confirmation: Once delivery has been attempted or completed, we may provide a notification of successful delivery where practicable.
5.1 Our Commitment: We take pride in providing quality flowers and a reliable delivery service in Golders Green. All bouquets are freshly prepared upon order to ensure premium quality.
5.2 Customer Satisfaction: If you or the recipient are not satisfied with the delivered flowers, please contact us as soon as possible – ideally within 24 hours of delivery. Photographic evidence may be required to support your claim. Where flowers are shown to be substandard, we will offer a replacement, refund, or other remedy at our discretion.
5.3 Perishable Goods: Due to the nature of flowers and live plants, we cannot accept returns except where products are faulty or not as described.
6.1 Limitation of Liability: Our liability for any claim relating to your order, whether in contract, negligence, or otherwise, shall be limited to the amount paid for the specific product or service. We shall not be liable for any indirect, special, or consequential loss (including loss of enjoyment, or emotional distress) arising out of delivery or use of our products, except in cases of death or personal injury resulting from our negligence.
6.2 Force Majeure: We will not be liable or responsible for any failure or delay in performance of our obligations caused by events outside our reasonable control, including but not limited to adverse weather, delivery vehicle breakdown, strikes, or supplier shortages.
6.3 Recipient Information: You are responsible for ensuring all delivery information is correct. We shall not be responsible for deliveries made to incorrect or incomplete addresses supplied by you, nor for delays where no recipient is available at the location.
We collect and process your personal information in accordance with our Privacy Policy. Your details are used only for the purpose of processing your order, fulfilling deliveries, and, if you have opted-in, providing you with news or offers relating to Flower Delivery Golders Green. We never sell or trade customer data. For full details about how we use your data, please refer to our Privacy Policy available on our website.
All content on the Flower Delivery Golders Green website, including images, graphics, text, and logo, are protected by copyright and other intellectual property rights. You may not copy, reproduce, or use any content for commercial purposes without our written permission.
These Terms and any disputes or claims relating to them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from the use of our flower delivery service in Golders Green shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update or revise these Terms from time to time to reflect changes in our business practices, legal obligations, or for other valid reasons. Any changes will be posted on this website. Your continued use of our online flower delivery service after changes are made signifies your acceptance of the updated Terms.
If you have questions about these Terms, or if you need assistance with your flower delivery in Golders Green or surrounding areas, please refer to the contact details provided on our website. We aim to respond to all queries promptly and resolve any issues within a reasonable time frame.
These Terms and Conditions apply specifically to customers using Flower Delivery Golders Green for flower delivery services within Golders Green and its surrounding districts. Please review them each time you place an order to ensure your continued compliance and understanding.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Golders Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Golders Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
